Monday, April 22, 2013

Reflections on the Recent Boston Crisis


by /u/Shitty_Watercolour
After some reflection we want to share our thoughts about the reddit activity during the recent crisis in Boston. We all need to look at what happened and make sure that in the future we do everything we can to help and not hinder crisis situations.

During the tragedy and the aftermath, people found many different avenues to help on reddit. The vast majority of these activities were positive. They provided a way for people to stay informed, as well as a place to just discuss, cope, and try to make sense of what happened. Primarily, reddit served as a great clearinghouse for information.  Continual ongoing updates by users such as /u/JpDeathBlade, /u/cedargrove, /u/NeonRedSharpie. /u/_supernovasky_ made reddit one of the best sources for staying up-to-date about the recent events. On top of that, redditors did everything from donating to relief funds, having pizzas delivered to area police and hospitals, to arranging for people with dogs to bring them to a park so people could escape a bit with some cute animal therapy, and even arranging housing and transportaion for out-of-towners who were stranded in Boston because of the bombing. We are all incredibly proud that the reddit platform enabled this help.

However, though started with noble intentions, some of the activity on reddit fueled online witch hunts and dangerous speculation which spiraled into very negative consequences for innocent parties. The reddit staff and the millions of people on reddit around the world deeply regret that this happened. We have apologized privately to the family of missing college student Sunil Tripathi, as have various users and moderators. We want to take this opportunity to apologize publicly for the pain they have had to endure. We hope that this painful event will be channeled into something positive and the increased awareness will lead to Sunil's quick and safe return home. We encourage everyone to join and show your support to the Tripathi family and their search.

A few years ago, reddit enacted a policy to not allow personal information on the site. This was because “let’s find out who this is” events frequently result in witch hunts, often incorrectly identifying innocent suspects and disrupting or ruining their lives. We hoped that the crowdsourced search for new information would not spark exactly this type of witch hunt. We were wrong. The search for the bombers bore less resemblance to the types of vindictive internet witch hunts our no-personal-information rule was originally written for, but the outcome was no different.

This crisis has reminded all of us of the fragility of people’s lives and the importance of our communities, online as well as offline. These communities and lives are now interconnected in an unprecedented way. Especially when the stakes are high we must strive to show good judgement and solidarity. One of the greatest strengths of decentralized, self-organizing groups is the ability to quickly incorporate feedback and adapt. reddit was born in the Boston area (Medford, MA to be precise). After this week, which showed the best and worst of reddit's potential, we hope that Boston will also be where reddit learns to be sensitive of its own power.

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Traffic during the Boston Bombing & Aftermath
The overall peak in traffic was when reports came in that the second suspect was captured. Google Analytics reports that there were about 272,000 users on the site with 85,000 in the /r/news update thread alone. This was the only time in reddit's history other than the Obama AMA, that a thread beat the frontpage in the ratings. 

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